Tickets & Box Office

Purchase Policy 

Ticket Limits and Availability 

Please adhere to published ticket limits. Persons who exceed the ticket limit are subject to having any or all of their orders and tickets cancelled without notice by Arts Commons. This includes orders associated with the same name, email address, billing address, credit card number or other information. 

Arts Commons rents venue space to event providers. Our event provider clients decide at their sole discretion which of their tickets are made available for public sale. The tickets we sell belong to our clients and may represent only a portion of (and sometimes substantially less than) the total venue seating capacity. On occasion, additional tickets may be released by the event provider as late as the event date. 

Tickets may not be available in all price levels and sections. Ticket prices are also subject to change. 

Babes in Arms

Should you wish to attend an Arts Commons Presents performance with an infant aged below two years, no ticket will be required, but they will need to be accommodated on the parent or guardian’s lap, as no seat will be allocated. Children over the age of two require a seat and therefore a paid ticket.  

Ticket Delivery and Pick-up Specifications 

The tickets are shipped to your billing address only. If you selected to have your tickets mailed to you, and do not receive your tickets one week prior to the event please contact the Box Office through which you purchased your tickets. 

Tickets may only be picked up from the box office where the tickets were purchased by the credit card holder with the valid credit card used to make the purchase, in addition to government issued photo identification. Tickets may be picked up 90 minutes prior to the event start time. To avoid line ups we recommend arriving at the venue box office no later than 45 minutes prior to event start time.  

The Arts Commons Box Office is located at 225 – 8 Avenue SE, Calgary, AB T2G 0K8, in Centre Court, on the ground level and can be contacted at 403-294-9494. Please visit the individual company websites if you purchased your tickets directly through them. 

Refunds, Exchanges, and Transfers

Arts Commons will not issue an exchange or refund for a ticket after it has been purchased. Arts Commons also will not issue a refund for a lost, stolen, damaged or destroyed ticket or gift certificate (or credit card in the case of a paperless ticket) or for a ticket claimed to be "undelivered". 

Tickets or gift certificates may not be used for advertising, promotion (including contests or sweepstakes), or other trade or commercial purposes without the express prior written consent of Arts Commons.

Arts Commons Gift Certificates may not be exchanged for cash. Promotional discounts cannot be used to purchase Gift Certificates. The recipient of the gift certificate is responsible for all transactions made using the Gift Certificate. Unfortunately, lost or stolen Gift Certificates cannot be replaced or refunded.

Event Cancellations 

If an event is cancelled or postponed, patrons will be contacted with options. The Arts Commons Box Office can only issue refunds to ticket holders who have purchased their tickets through the Arts Commons Box Office. 

Information Verification and Usage 

All orders are subject to credit card approval and billing address verification. After your order is processed, please contact our box office at 403-294-9494 if you have any questions regarding your order. Please note charges processed by the Arts Commons Box Office. Please note charges processed by the Arts Commons Box Office appear as "Arts Commons" on credit card statements.

By ordering a ticket to an Arts Commons Presents event, you agree to Arts Commons sending you purchase related communications and occasional promotional emails, unless you elect otherwise in your Arts Commons Account.  

By attending an event at Arts Commons, you consent to the use of your likeness and comments in reporting and promotional materials unless indicated to Arts Commons representatives that you would like to be excluded from recordings. 

By ordering or purchasing a ticket through the Arts Commons box office you are consenting to Arts Commons sharing your email address and other information with those involved in this event (e.g., venues, artists' representatives and fan clubs, promoters and leagues) for customer service purposes. Those involved in the event may use your information to contact you via email or other means, to send you marketing or other materials. Please contact them directly to learn about their policies and/or to update your preferences.